Quality Policy
Our commitment to trust, professionalism, and accountability in serving the community.
Our “PEDULI” Principles
These core values guide every action we take to ensure trust, transparency, and impact.
P – Professionalism based on Tawhid in Organizational Governance
We are committed to managing the organization with high professionalism and the application of the value of Tawhid, which includes skills, knowledge, and attitudes in carrying out tasks and providing the best service by complying with established operational and ethical standards.
E – Effective, Efficient, and Transparent
We prioritize effectiveness and efficiency in every operational activity. The use of resources is optimized to achieve maximum results. Transparency is maintained in every process, so that donors and other stakeholders can know and understand how funds are managed and used.
D – Distribution that is Fast, Accurate, and Accountable
We ensure that the distribution of zakat, infaq, and sadaqah is carried out quickly, on target, and accountably. Every distribution process is documented and audited periodically to maintain accountability.
U – Upholding Relationships and Stakeholder Satisfaction
We build and maintain good relationships with all stakeholders, including donors, beneficiaries, and the public. We are committed to providing the best service to achieve stakeholder satisfaction through a responsive and caring attitude.
L – Learnable and Accessible Zakat Services & Education
We provide zakat services that are easily accessible and understood by the community. In addition, we also educate the public on the importance of zakat and the correct ways to distribute it, thus increasing public awareness and participation.
I – Innovation in Technology for Sustainable Progress
We are committed to continuous innovation, especially in the use of technology, to support organizational progress. Technology is used to increase institutional capacity, human resource competence, efficiency and transparency, for the sake of quality services to donors and mustahik.